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COVID-19 UPDATES


To protect our staff and guests, and reduce the transfer of germs and viruses, Castle Creek Inn is making some changes. Thank you in advance for your cooperation and help in these efforts. We love and appreciate our guests!

Due to the following changes, all regularly-priced rooms are discounted $20 for the foreseeable future. Room price adjustments are made at check-in.
*First and foremost, we urge guests with COVID-19 symptoms to email Nicole at info@castlecreekbb.com to reschedule your reservation. Deposits for such cancellations are applied as future credit.*
The following policies are now in place:
Reservations
  • Guests are encouraged to reserve online.
  • While we do still make reservations over the phone, we're currently short-staffed and not always able to answer calls. We check and return voice mail as often as possible, but that can be as little as once per day.
  • As always, check-in is not available Sundays. You must be checked into your room Saturday night to stay on Sunday.
  • Because only Saturday guests may stay Sundays, you will not lose Sunday night if booking online. Simply reserve Saturday night, and Sunday can be added at check-in.
  • More about Sunday nights here.

Tours
  • To reduce the number of bodies passing through the Castle, tours are temporarily unavailable.

Occupancy
  • 1 or 2 adults allowed in each room. Exceptions will not be made. Violations will result in a nonrefundable cancellation with the possibility of a fee, left to management's discretion.


Cleaning Procedures
  • We take great precautionary measures to clean and sanitize all surfaces in guest rooms and common areas with EPA-recommended antimicrobial products effective against Covid-19. Management enforces and monitors proper cleaning and sanitizing procedures daily. In the height of COVID-19, we're requiring all cleaning processes to be reviewed and approved by two managers.

Breakfast
  • Breakfast is temporarily discontinued. With the recent spike in local Covid-19 cases and new state-wide mandates, the kitchen will remain closed through December, 2020. We don't yet know what January holds. We're taking this one day at a time and greatly appreciate your cooperation and understanding.
  • As you know, food and food preparation equipment, such as gloves, remain difficult to find, and families should have first access. Furthermore, our staff works multiple departments. To avoid the potential of an employee contracting the virus while sanitizing guest rooms one day, and serving breakfast another day before or without manifesting symptoms, we're taking extra precautions by not handling food and drink.
  • This is the main reason for the aforementioned discount.

Snack Bar
  • The snack bar is  temporarily discontinued.

Packages and Add-Ons
  • All packages and add-ons are temporarily discontinued.  Previously purchased packages and add-ons have been removed from all reservations.
 Room Service
  • All room service is temporarily discontinued.

Guest Room Refreshes
  • To limit interaction between staff and guests, and conserve resources to ensure a clean, safe environment for all, guest room refreshes, including fresh towels, are only available every third full day of your reservation. That means you must be staying at least 4 nights to receive a refresh. Toiletries (towels not included) may be requested via text from 11:00 a.m. until 3:00 p.m. any Monday-Saturday. The items will be delivered to your door, but staff is strictly prohibited by management from entering occupied guest rooms.
  • We ask that guests hang towels on guest room towel bars to be reused throughout your stay. Staff is strictly prohibited by management from replacing used towels before the third full day of a reservation.