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COVID-19 UPDATES


Thank you again for your cooperation and help in our efforts during the height of the pandemic. We love and appreciate our guests!

*We continue to urge guests with COVID-19 symptoms to email Nicole at info@castlecreekbb.com to reschedule your reservation. Deposits for such cancellations are applied as future credit.*
The following policies are in place:
Reservations
  • Guests are encouraged to reserve online.
  • While we do make reservations over the phone, we're still short-staffed as the pandemic has greatly affected the number of guests visiting us, and consequently the hours of staff members. Thus, we're not always able to answer calls. We check and return voice mail as often as possible, but that can be as little as once per day.
  • As always, check-in is not available Sundays. You must be checked into your room Saturday night to stay on Sunday.
  • Because only Saturday guests may stay Sundays, you will not lose Sunday night if booking online. Simply reserve Saturday night, and Sunday can be added at check-in.
  • More about Sunday nights here.

Tours
  • Tours are available by appointment only. Please email Michelle at info@castlecreekbb.com to schedule a tour or in-person purchase.

Occupancy
  • 1 or 2 adults allowed in each room. Exceptions will not be made. Violations will result in a nonrefundable cancellation with the possibility of a fee, left to management's discretion.


Cleaning Procedures
  • We take great precautionary measures to clean and sanitize all surfaces in guest rooms and common areas with EPA-recommended antimicrobial products effective against Covid-19. Management enforces and monitors proper cleaning and sanitizing procedures daily.

Breakfast ***NEW UPDATES***
  • We're so pleased to announce that reservations with check-in dates beginning April 6, 2021 once again include breakfast!

    It's slightly different from breakfast in the past; please read to the end.

    At check-in, guests fill out our new breakfast sheet, which provides a few options to choose from. You also choose a ten-minute time window between the hours of 8:30 - 10:00 a.m. wherein breakfast is brought to your door the next morning. Breakfast is served in to-go style packaging.

    Breakfast is available in the dining room by request. A scheduled time is still required, and your food is delivered in the dining room at that time.

    Coffee and tea are available as self-serve items in the dining room Tuesday - Sunday mornings between 8:30 and 10:30 a.m. Staff does not deliver these items to guest rooms.

    As per our year-round Sunday discount, which gives all guests 50% off their room on Sunday night, breakfast, including coffee and tea, is not served Monday mornings.

    Please understand, due to the pandemic, some items are still scarce, therefore the menu may vary. For more detail, visit the Breakfast page.

Snack Bar
  • Homemade cookies, popcorn, tea, coffee, and other snacks are available in the dining room during your stay.
  • A microwave is available in the dining room.
  • You're welcome to bring your own drinks and snacks to enjoy throughout your stay as well.

Packages and Add-Ons
  • Please see our Gift Shop for current availability.
 Room Service
  • Aside from breakfast, room service is not currently available at the Castle.

Guest Room Refreshes
  • To conserve resources and ensure a clean, safe environment for all, guest room refreshes, including fresh towels, are only available every third full day of your reservation. That means you must be staying at least 4 nights to receive a refresh. Toiletries may be requested via text from 11:00 a.m. until 3:00 p.m. any Monday-Saturday. The items are delivered to your door but staff is strictly prohibited by management from entering occupied guest rooms.
  • We ask that guests hang towels on guest room towel bars to be reused throughout your stay. Staff is strictly prohibited by management from replacing used towels before the third full day of a reservation.